pk367 Privacy Policy

pk367 is an internationally licensed online gaming platform accessible at pk367.bet, offering Pakistani players a comprehensive range of sports betting, live casino, slots, crash games, and instant-win products. References to "pk367", "we", "us", or "our" throughout this Privacy Policy refer to the entity operating pk367.bet under its international gaming licence.

pk367 acts as the data controller in respect of the personal data of all registered Members and visitors to the pk367.bet platform. As data controller, pk367 is responsible for determining the purposes and means by which personal data is processed, and for ensuring that all processing activities comply with applicable data protection obligations.

pk367 collects personal data from Members and platform visitors across several categories. The following table summarises the main categories of data we process, along with examples of specific data points within each category:

pk367 does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data) except where strictly required by our licensing authority's responsible gaming obligations — for example, in processing a self-exclusion request or a problem gambling referral.

pk367 uses the personal data we collect for the following defined purposes. We do not use your data for any purpose not listed below without first obtaining your consent or updating this Privacy Policy with appropriate notice:

• Account Registration and Management: To create and administer your pk367 Member Account, verify your identity, and maintain accurate account records.
• Identity and Age Verification (KYC): To comply with our international gaming licence obligations by verifying that all Members are who they claim to be and are aged 21 or above.
• Payment Processing: To process deposits and withdrawals via your chosen payment method, reconcile transactions, and maintain financial records for audit and compliance purposes.
• Service Delivery: To provide access to the full range of pk367 products, including sports betting markets, live casino, slot games, and crash titles, and to personalise your platform experience where possible.
• Anti-Fraud and Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, multi-accounting, and any other activity that breaches our Terms & Conditions or applicable law.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling, administer self-exclusion requests, enforce deposit limits, and fulfil our obligations under our licensing authority's responsible gaming framework.
• Customer Support: To respond to your queries, complaints, and requests submitted via live chat, email, or any other support channel.
• Marketing Communications: To send promotional emails, bonus notifications, and platform updates to Members who have opted in to receive them. You may opt out at any time by contacting us at [email protected].
• Legal and Regulatory Compliance: To comply with legal obligations imposed by our international gaming licence, applicable anti-money-laundering regulations, and any lawful request from a competent regulatory authority.
• Platform Improvement: To analyse aggregated and anonymised usage data for the purpose of improving platform performance, user experience, and product development.

pk367 processes personal data only where there is a valid legal basis to do so. The following legal bases apply to our processing activities:

• Contractual Necessity: Processing of Identity Data, Contact Data, Financial Data, and Gaming Activity Data is necessary for the performance of our contract with you — specifically, to operate your Account and deliver the Services you have requested.
• Legal Obligation: Processing of KYC Documentation, Financial Data, and certain Communications Data is necessary for pk367 to comply with its legal and regulatory obligations under its international gaming licence, including anti-money-laundering and age verification requirements.
• Legitimate Interests: Processing of Technical & Device Data and Communications Data for fraud prevention, platform security, and service improvement is carried out on the basis of pk367's legitimate interest in protecting the integrity of the platform and the safety of its Members.
• Consent: Processing of your data for direct marketing communications, profiling for personalised bonuses, and the use of non-essential cookies is based on your consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

pk367 uses cookies and similar tracking technologies on the pk367.bet platform to ensure its proper functioning, improve user experience, and where consent has been given, to support marketing and analytics activities. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the pk367 platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without rendering the platform non-functional.
• Performance and Analytics Cookies: These cookies collect anonymised information about how Members use pk367, including which pages are visited most frequently and whether any errors are encountered. This data helps us improve platform performance and user experience.
• Functional Cookies: These cookies allow pk367 to remember your preferences — such as your preferred language and display settings — to provide a more personalised experience during your sessions.
• Marketing Cookies: With your consent, these cookies are used to deliver promotional content relevant to your interests, track the effectiveness of our marketing campaigns, and limit the frequency of promotional messages. You may opt out of marketing cookies at any time via your Account preferences.

Most web browsers allow you to control and manage cookies through their settings. Please note that disabling certain cookie categories may affect the functionality of the pk367 platform. For more detailed guidance on managing cookies, please refer to the help section of your browser.

pk367 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only with the following categories of third parties, and only to the extent necessary for the defined purpose:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, and USDT processing partners, for the purpose of processing deposits and withdrawals on your Account.
• Identity Verification Providers: Third-party KYC and age verification service providers who assist pk367 in meeting its licensing obligations to verify Member identities and prevent underage access.
• Anti-Fraud and AML Providers: Specialist fraud detection and anti-money-laundering screening services used to protect the integrity of the platform and comply with our regulatory obligations.
• Gaming Software Providers: Third-party game studios and platform providers whose games are offered through pk367, to the extent necessary for the operation of those games and the settlement of game outcomes.
• Customer Support Technology Providers: Providers of live chat, ticketing, and CRM tools used by our support team to manage Member communications.
• Regulatory and Law Enforcement Authorities: Where required by our licensing authority, by law, or by a lawful order from a competent authority, pk367 will disclose personal data as required. We will always seek to notify Members of such requests unless prohibited by law from doing so.

As an internationally licensed gaming platform, pk367 may transfer personal data to third-party service providers or group entities located outside Pakistan. Where such transfers occur, pk367 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses that impose data protection obligations on the recipient equivalent to those applicable to pk367 under its licensing framework.
• Transfer to recipients located in jurisdictions that have been assessed as providing an adequate level of data protection by recognised international standards.
• Implementation of supplementary technical and organisational measures where the level of protection in the destination country is assessed as insufficient on its own.

You may request further information about the specific safeguards applied to any cross-border transfer of your personal data by contacting us at [email protected].

pk367 retains personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your Account's active status, plus a minimum of five (5) years following Account closure, in accordance with anti-money-laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by our international gaming licence and applicable financial regulations.
• KYC Documentation: Retained for the duration of your Account plus five (5) years following closure, or longer if required by a specific regulatory obligation.
• Gaming Activity Data: Retained for the duration of your Account plus three (3) years following Account closure for responsible gaming monitoring and dispute resolution purposes.
• Communications Data: Support chat transcripts and email correspondence are retained for up to two (2) years from the date of the interaction.
• Marketing Preferences: Retained until you withdraw consent or until your Account is closed, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised and aggregated data may be retained indefinitely for statistical and platform improvement purposes.

As a pk367 Member, you have the following rights in relation to your personal data. These rights are subject to certain limitations and exemptions under applicable law, including our regulatory obligations, but pk367 will always endeavour to fulfil them to the greatest extent possible:

• Right of Access: You have the right to request a copy of the personal data that pk367 holds about you, along with information about how it is processed. We will respond to access requests within 30 days.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held on your Account. Many data points can be updated directly via your Account settings; others may require contacting our support team.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and there is no other legal basis for processing), or where the data has been unlawfully processed. Please note that this right may be restricted where retention is required by our licensing or legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that pk367 restrict the processing of your personal data — for example, while the accuracy of data is being contested, or where you have objected to processing and a determination is pending.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on our legitimate interests, including profiling for direct marketing purposes. Where you object to marketing, we will cease that processing immediately.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

If you believe that a minor has accessed pk367 or provided their personal data to us in connection with a pk367 Account, please notify us immediately at [email protected]. We take the protection of minors with the utmost seriousness and will act on any such notification without delay.

Parents and guardians in Pakistan are strongly encouraged to make use of parental control software to prevent underage access to online gaming platforms. pk367 supports responsible gaming initiatives aimed at protecting vulnerable individuals, including minors, from harm associated with gambling.

pk367 has implemented a comprehensive set of technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Key measures include:

• Encryption: All data transmitted between your device and pk367 servers is encrypted using TLS (Transport Layer Security). Sensitive data stored at rest is protected using AES-256 encryption.
• Access Controls: Access to personal data within pk367's systems is restricted on a strict need-to-know basis. All staff members with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication: pk367 offers two-factor authentication (2FA) for Member Accounts and mandates it for all internal staff access to systems containing personal data.
• Penetration Testing and Security Audits: pk367's platform and data infrastructure are subject to regular independent penetration testing and security audits carried out by qualified third-party specialists.
• Incident Response: pk367 maintains a documented data breach response procedure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with applicable requirements.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect that your pk367 Account has been compromised, please contact us immediately at [email protected].

pk367 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made to how we process your personal data, we will provide reasonable advance notice via email to your registered address or via a prominent in-platform notification prior to the change taking effect.

The "Last Updated" date at the top of this document will reflect the date on which the most recent revision was made. We encourage all Members to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the pk367 platform following notification of any amendment constitutes your acknowledgement of the updated policy.

If you disagree with any material change to this Privacy Policy, you may close your Account by contacting our support team at [email protected]. Closure requests are processed within two (2) business days, and your data will be retained thereafter only for the minimum period required by our legal and regulatory obligations.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way pk367 handles your personal data, please get in touch with us through the following channels. Our Data Protection team is available to assist Members across Karachi, Lahore, Islamabad, Faisalabad, and all other cities in Pakistan:

• Email (plain text — not a clickable link): [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" as appropriate.
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on pk367.bet.

We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 days. For complex data rights requests that require additional investigation, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it before the initial 30-day period expires.